Simple, Predictable Pricing
One flat monthly rate per user — M365, security, monitoring, and helpdesk all included. No surprise invoices, no per-ticket billing. On-site visits are always quoted separately.
Choose Your Plan
Both plans are fully remote-managed. On-site support is a separate billable service regardless of plan. Minimum 5 users. Actual quote based on your environment assessment.
01 // CORE_PLAN
Core
Everything a UP business needs to stay secure, patched, and productive. Microsoft 365 licensing, Guardz security, and unlimited remote helpdesk all included.
$115/mo
per user · all-inclusive remote management
minimum 5 users · month-to-month available
// NOT INCLUDED IN ANY PLAN
On-site visits are billed separately at $150/hr (2hr min) regardless of plan level.
// What's included:
✓
Microsoft 365 Business Premium licensing✓
Azure AD P2 + Conditional Access✓
Intune Mobile Device Management✓
Unlimited remote helpdesk (Mon-Fri 8am-5:30pm ET)✓
24/7 remote monitoring & alerting✓
Windows & third-party patch management✓
Guardz XDR/MDR antivirus & threat response✓
Email security & advanced filtering✓
Security awareness training (Guardz)✓
Dark web monitoring (Guardz)✓
Microsoft 365 cloud user backup✓
Asset & license management✓
Dedicated account manager✓
Quarterly IT health report--
Network infrastructure management--
Monthly vCIO strategy session--
Disaster recovery testing--
24/7 after-hours emergency coverage02 // COMPLETE_PLAN
Complete
Full IT department replacement. Adds managed network infrastructure, monthly vCIO sessions, tested disaster recovery, and 24/7 after-hours emergency remote coverage.
$149/mo
per user · all-inclusive remote management
minimum 5 users · month-to-month available
// NOT INCLUDED IN ANY PLAN
On-site visits are billed separately at $150/hr (2hr min) regardless of plan level.
// What's included:
✓
Everything in Core✓
24/7 after-hours emergency remote coverage✓
Managed firewall (hardware rental included)✓
Managed wireless access points✓
PoE switch management✓
Monthly vCIO strategy session✓
Quarterly disaster recovery plan testing✓
Compliance documentation support✓
Priority remote response queue// monthly_cost_estimator
Number of users:
Core estimate
$1,150/mo
Complete estimate
$1,490/mo
// Estimate assumes standard environment. Actual quote based on free assessment.
// On-site support billed separately at $150/hr (2hr min) — not included above.
// Nonprofit rate: multiply by 0.90 for qualifying organizations.
// On-site support billed separately at $150/hr (2hr min) — not included above.
// Nonprofit rate: multiply by 0.90 for qualifying organizations.
What's Included
Both plans cover remote management only. On-site visits are always a separate billable service.
| Feature | Core $115/user | Complete $149/user |
|---|---|---|
| // Microsoft 365 & Identity | ||
| M365 Business Premium licensing | ✓ | ✓ |
| Azure AD P2 + Conditional Access | ✓ | ✓ |
| Intune Mobile Device Management | ✓ | ✓ |
| Identity & access management | ✓ | ✓ |
| // Security (Guardz Platform) | ||
| XDR/MDR antivirus & threat response | ✓ | ✓ |
| Email security & advanced filtering | ✓ | ✓ |
| Security awareness training | ✓ | ✓ |
| Dark web monitoring | ✓ | ✓ |
| Compliance documentation support | -- | ✓ |
| // Remote Monitoring & Support | ||
| 24/7 remote monitoring & alerting | ✓ | ✓ |
| Unlimited helpdesk (Mon-Fri 8am-5:30pm ET) | ✓ | ✓ |
| 24/7 after-hours emergency remote coverage | -- | ✓ |
| Patch management (Windows + 3rd party) | ✓ | ✓ |
| Microsoft 365 cloud backup | ✓ | ✓ |
| Asset & license management | ✓ | ✓ |
| Quarterly IT health report | ✓ | ✓ |
| // On-Site Support | ||
| On-site visits | $150/hr (2hr min) | $150/hr (2hr min) |
| // Strategy & Infrastructure | ||
| Dedicated account manager | ✓ | ✓ |
| Monthly vCIO strategy session | -- | ✓ |
| Managed firewall (rental included) | -- | ✓ |
| Managed wireless access points | -- | ✓ |
| Switch management | -- | ✓ |
| Quarterly DR plan testing | -- | ✓ |
On-Site & Project Rates
On-site support is billed separately for all clients regardless of managed plan. Project work, migrations, and development are scoped and quoted individually.
RATE_01 // ON_SITE
On-Site Support
$150/hr
// 2-hour minimum · travel within UP included
Dispatched to your Marquette-area or UP location for hands-on work that cannot be resolved remotely. Hardware installs, physical network work, on-site troubleshooting. Scheduled in advance — emergency same-day dispatch subject to availability.
RATE_02 // REMOTE_OOS
Remote (Out of Scope)
$125/hr
// 1-hour minimum · non-managed clients
Remote support for work outside your managed plan scope, or for clients not on a managed plan. New system implementations, hardware remediation, project-based work, or unapproved software installations.
RATE_03 // WEB_DEV
Website Development
$85/hr
// 15-minute minimum · Tier 1
Content updates, design changes, plugin configuration, minor development, and general WordPress maintenance beyond the included monthly care hours.
RATE_04 // ADV_DEV
Advanced Development
$115/hr
// 1-hour minimum · custom work
Custom software development, API integrations, complex automations, and advanced web application work. Scoped and estimated before work begins.
Add-On Services
Layer on exactly what your business needs. Added to any managed plan at any time.
ADD_01 // VOICE
Yeastar Cloud PBX
From $35/user/mo
Fully managed Yeastar cloud PBX with SIP trunks, mobile apps, auto-attendant, call recording, and voicemail-to-email. Cut your phone bill 50%+. We handle setup, management, and support. Equipment lease options available.
ADD_02 // BACKUP_DR
Disaster Recovery
From $20/100GB/mo
Automated encrypted offsite backup with documented recovery SLAs. Quarterly tested runbooks. Ransomware protection that works when you actually need it.
ADD_03 // COMPLIANCE
Compliance Management
Custom quote
HIPAA, CMMC/DFARS, PCI-DSS, NIST CSF, SOC 2 alignment. Documentation, controls implementation, and audit readiness. Required for healthcare and defense contractors.
ADD_04 // WEB_CARE
Website Hosting & Care
From $95/site/mo
Managed WordPress hosting with plugin and core updates, backups, Jetpack security, performance monitoring, and up to 2hrs maintenance per month.
ADD_05 // AUX_M365
Service Account Licensing
From $15/account/mo
M365 Business Basic (MFA included) for shared mailboxes, conference rooms, and service accounts. Basic from $15/account/mo. Premium license from $28/account/mo. Nonprofit pricing available.
ADD_06 // AFTERHOURS
24/7 Emergency Coverage
From $15/user/mo (Core clients only)
After-hours emergency remote response for Core plan clients. Real technician on-call nights and weekends. Already included in Complete.
Not Sure Which Plan Fits?
We do a free IT assessment first — no obligation. We count your users, map your environment, and give you an honest quote in writing within 2 business days.
No long-term contracts
Written quote in 2 business days
Nonprofit pricing available
On-site always quoted separately