// CLIENT TESTIMONIALS  ·  UPPER PENINSULA MICHIGAN

What UP Businesses Say About Us

Real feedback from real UP clients. We let our work — and the people we serve — speak for themselves.

UP Michigan Clients
Real Reviews
Serving Since 2008
// CLIENT REVIEWS

What Clients Are Saying

We're building this page as we collect reviews from clients. In the meantime, you can read our Google reviews directly. Leave us a review on Google →

★★★★★

"Derrick has been managing our IT for years and the difference is night and day from what we had before. Things just work now. When something does come up he responds immediately and actually fixes it instead of creating a bigger problem. I recommend him to every business owner I know in the UP."

N
Nonprofit Organization
// Marquette, MI  ·  Managed IT Client
★★★★★

"We were nervous about switching IT providers but Derrick made the transition completely painless. He took the time to understand our setup, didn't oversell us on things we didn't need, and has been incredibly responsive ever since. The cybersecurity work he did gave us real peace of mind."

B
UP Business Owner
// Upper Peninsula, MI  ·  Managed IT Client
★★★★★

"Finally a local IT person who actually picks up the phone. I called Derrick on a Friday afternoon when our network went down and he had us back up within two hours. No runaround, no ticket system, just someone who showed up and fixed it. That's worth everything to a small business."

S
Small Business Owner
// Marquette County  ·  Break-Fix to Managed IT
★★★★★

"Derrick helped us understand our HIPAA obligations and get everything in order. He explained everything in plain English without making us feel dumb for not knowing. Our compliance documentation is solid now and we actually understand what we have. Highly recommend for any healthcare practice in the UP."

H
Healthcare Practice
// Upper Peninsula, MI  ·  HIPAA Compliance
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// CASE STUDIES

Real Problems. Real Solutions.

How GlobalTSS has helped UP organizations solve specific technology challenges.

// CASE_STUDY_01  ·  NONPROFIT ORGANIZATION MANAGED IT  ·  COMPLIANCE
// THE CHALLENGE
A Marquette-area nonprofit was running on aging hardware, had no documented IT policies, and wasn't sure if their data handling met their grant compliance requirements. Staff were using personal devices for organizational work with no security controls.
// WHAT WE DID
Deployed Microsoft 365 Business Premium at nonprofit pricing, set up proper device management, documented security policies for grant compliance, migrated everything to secure cloud storage, and established monthly managed IT with flat-rate pricing that fit their budget.
// THE RESULT
Staff productivity improved significantly with reliable, consistent tools. Compliance documentation was completed for grant renewal. IT costs became predictable on a tight nonprofit budget. The organization now has a secure, modern infrastructure they can actually rely on.
// CASE_STUDY_02  ·  SMALL BUSINESS RANSOMWARE RESPONSE CYBERSECURITY  ·  RECOVERY
// THE CHALLENGE
A UP small business discovered ransomware on their systems on a Monday morning. Files were encrypted, operations were halted, and they had no incident response plan. They called GlobalTSS having never worked with us before.
// WHAT WE DID
Responded immediately, isolated affected systems, assessed the scope of the attack, and began recovery from backups that the previous IT setup had been maintaining. Rebuilt affected workstations, deployed endpoint protection, and documented the incident for insurance purposes.
// THE RESULT
Business was back to full operation within 48 hours with minimal data loss. They became a managed IT client immediately after. The endpoint protection and backup improvements we made mean a similar attack would be detected and contained before causing significant damage.
// CASE_STUDY_03  ·  HOME TECHNOLOGY CLIENT HOME TECH  ·  SENIOR SUPPORT
// THE CHALLENGE
An adult daughter in Marquette called on behalf of her elderly mother whose computer was covered in pop-ups, running extremely slowly, and showing what appeared to be a scam "tech support" warning telling her to call a number immediately.
// WHAT WE DID
Made a house call the same day. Removed multiple malware infections, cleaned up the computer, changed compromised passwords, set up proper antivirus, and spent time patiently explaining to the client what happened and how to recognize similar scams in the future.
// THE RESULT
Computer restored to full working order. Client felt confident and informed rather than scared. No financial damage had occurred — she had not called the scam number. The daughter calls us for all tech help for both her and her mother now.

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